![]() ![]() Can I require reauthentication or add confirmation steps to ensure that the account isn’t deleted by accident or by someone other than the account holder? Apps not operating in highly regulated industries should not require people to make a phone call, send an email, or go through other support flows. Apps in highly regulated industries, as described in App Store Review Guideline 5.1.1(ix), may use additional customer service flows to confirm and facilitate the account deletion process. Frequently asked questions Can I direct users to a customer service flow to complete account deletion? If you have questions regarding your legal obligations, check with your legal counsel. This includes complying with local laws where your apps are available. ![]() Note: Follow applicable legal requirements for storing and retaining user account information and for handling account deletion. For additional guidance, read the Human Interface Guidelines. ![]() If your app supports in-app purchases, help people understand how billing and cancellations will be handled. If the deletion request will take additional time to complete, let them know. If people need to visit a website to finish deleting their account, include a link directly to the page on your website where they can complete the process.You may include additional options, but only offering to temporarily deactivate or disable an account is insufficient. Offer to delete the entire account record, along with associated personal data.Typically, it’s included in the app’s account settings. Make the account deletion option easy to find in your app.Account deletion guidanceĪccount deletion is a significant decision for the user, and the process for initiating and confirming deletion should be straightforward and transparent: ![]() If you’re updating an app or submitting a new app with account creation, please read the guidance below to prevent delays in review. Providing this capability gives people more control of the personal data they’ve shared. Deleting an account removes the account from the developer’s records, along with any data associated with the account that the developer isn’t legally required to maintain. Starting June 30, 2022, apps submitted to the App Store that support account creation must also let users initiate deletion of their account within the app. ![]()
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